General
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What is “HICC”?
HICC Pet® stands for “Health Innovations for Cleaner, Comfier Pets”. Learn more about our mission and dedication to pets on our About Us page.
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How do I pronounce the brand name?
Our name is an acronym, and is pronounced “H-I-C-C Pet.”
HICC Pet® stands for “Health Innovations for Cleaner, Comfier Pets.” Learn more about our mission and dedication to pets on our About Us page.
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Where are you located in Singapore?
5 Straits View, one Marina The Heart, #01-05/06, Singapore 018935
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Where else do you sell your products?
HICC Pet® products are currently available on website, as well as various online retailers:
Shopee.sg
Lazada.sg -
Where are your products made?
We are headquartered in Washington, USA and manufacture safely in our FDA regulated facilities in China following ISO9001 and CGMP guidelines.
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Are you hiring?
To stay up to date on employment opportunities, please follow us on LinkedIn: LINKED HERE
Products
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What is Hypochlorous Acid (HOCl)?
Hypochlorous acid (HOCl) is a natural ingredient that helps soothe inflammation and fight off microbes. All of our HOCl products are vegan, cruelty free, fragrance free, and gentle on sensitive skin. HOCl is generally made by mammalian white blood cells, and aids the body’s immune system (though we make ours from purified water, pharmaceutical-grade salt, and electricity). HICC Pet® HOCl is purified, stable, and formulated for optimal benefit. Learn more HOCl HERE.
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What are the benefits of Fermented Coconut Oil?
HICC Pet®’s fermented coconut oil formula CocoPlex™ is packed with beneficial properties for skincare. It cleanses, deodorizes, moisturizes, and nourishes the skin and coat, offering a versatile solution for skincare needs. Learn more about the benefits of fermented coconut oil HERE.
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Do you test on animals?
HICC Pet® is cruelty-free. All of our ingredients are sourced from cruelty-free sources. Our products are not tested on animals at any stage of production.
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Are the products safe to use?
Our products are designed and formulated with safety in mind for both dogs and cats. They come in varying strengths to accommodate different needs.
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Are HICC Pet® products recommended by veterinarians?
Yes, our products come highly recommended by veterinarians.
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Are your wipes compostable or biodegradable?
All of our wipes are crafted from a naturally biodegradable non-woven material, ensuring an eco-friendly choice for our customers. However, it's important to note that our ‘Glove’ and ‘Finger’ wipes have a stitching to reinforce their shape that does not classify them as truly biodegradable. We recommend disposing of our products in the trash versus compost.
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How are the products regulated?
We adhere to rigorous quality control measures to ensure the safety and effectiveness of our products. The FDA-regulated facility where our products are manufactured follows strict guidelines, and our commitment to excellence is further underscored by ISO 9001 and CGMP certifications. These certifications reflect our dedication to maintaining high standards in production, quality assurance, and safety protocols. We prioritize transparency and take pride in delivering pet care products that meet or exceed industry regulations, providing you with the assurance that your pet's well-being is our top priority.
Orders
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How much does shipping cost?
Shipping costs vary by location. For detailed information, please refer to our shipping policy.
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How do I see my order status?
You can track your order HERE. You can also find your tracking number in the shipping confirmation sent to your email. If you did not receive one or need help locating your tracking number, please contact us at support@hiccpet.com for assistance.
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How long do orders take to fulfill?
Orders take an average 3-5 working days to fulfil.
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What should I do if I haven’t received my order?
We understand the frustration and inconvenience if you have not received your order. Here are steps you can take to address your issue:
1. Check Order Status: Start by checking your order status and tracking information in your email for the latest updates.
2. Carrier Communication: Reach out directly to the shipping carrier handling your delivery. Provide them with your tracking number and inquire about the status of your package. They may be able to provide additional information or initiate an investigation.
3. Contact Customer Support: If the tracking information indicates a delay or if you have not received any updates, reach out to our customer support team support@hiccpet.com. Provide your order number and any relevant details, and our team will investigate the issue promptly.
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Do you accept returns or refunds?
Please see our Return Policy for more information.
